Mentions légales

Terms of Use

S.A.S Colombia Insider Adventure

Welcome to Colombia Insider Adventure. These Terms of Use (« Terms ») apply to your access to and use of the website, mobile application and other online products and services (collectively, our « Services ») provided by S.A.S Colombia Insider Adventure (« Colombia Insider, » « we, » « us » or « our »). By accessing or using our Services, you agree to these Terms. If you do not agree to these Terms, do not access or use our Services.

These Terms do not alter in any way the terms or conditions of any other agreement you may have with Colombia Insider for products, services or otherwise. If you are accessing or using our Services on behalf of another person or entity, you represent and warrant that you are authorized to accept these Terms on such person or entity’s behalf, and that such person or entity will be responsible to Colombia Insider if you violate these Terms.

If you have any question regarding the use of our Services, please contact Colombia Insider at [email protected]

Communications preferences

By giving us your email, you consent to receive electronic communications from Colombia insider (e.g., via email or by posting notices on our Services). These communications may include notices about your account (e.g., payment authorizations, password changes, and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt-out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.

Our services offer travel advice

Our Services may be used to help obtain travel services provided by us and to facilitate payment with third parties in Colombia. However, Colombia Insider hereby expressly disclaims, and you hereby expressly release Colombia Insider from, any and all liability whatsoever for any controversies, claims, suits, injuries, loss, harm or damages arising from or related to disputes, dealings, or interactions between you and third parties.

Copyright and limited license

Unless otherwise indicated in writing by us, our Services and all content and other materials on our Services, including the Colombia Insider logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the « Service Materials ») are the proprietary property of Colombia Insider or our licensors or users, as applicable, and are protected by Colombia and international copyright laws.

You are granted a limited, nonexclusive, nontransferable, nonsublicensable license to access and use our Services and Service Materials. However, such license is subject to these Terms and does not include any right to: (a) sell or resell our Services or the Service Materials; (b) collect and use any product listings, pictures or descriptions; (c) distribute, publicly perform or publicly display any of the Service Materials; (d) modify or otherwise make any derivative uses of our Services or the Service Materials, or any portion thereof; (e) use any data mining, robots or similar data gathering or extraction methods; (f) download (other than the page caching) any portion of our Services, the Service Materials or any information contained therein, except as expressly permitted by Colombia Insider; or (g) use our Services or the Service Materials other than for their intended purposes. Any use of our Services or the Service Materials other than as specifically authorized herein, without the prior written permission of Colombia Insider, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms will be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. This license is revocable at any time.

Notwithstanding anything to the contrary in these Terms, our Services and the Service Materials may include software components provided by Colombia Insider or a third party that are subject to separate license terms, in which case those license terms will govern such software components.


« Colombia Insider, » the Colombia Insider logos and any other product or service name or slogan contained on our Services are trademarks of Colombia Insider and its suppliers or licensors and may not be copied, imitated or used, in whole or in part, without the prior written permission of Colombia Insider or the applicable trademark holder.

You may not use any metatags or any other hidden text utilizing « Colombia Insider » or any other name, trademark or product or service name of Colombia Insider without Colombia Insider’s prior written permission. In addition, the look and feel of our Services, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Colombia Insider and may not be copied, imitated or used, in whole or in part, without Colombia Insider’s prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned on our Services are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Colombia Insider.

Third-Party Contents

Our Services may include links to websites or content owned or operated by third parties as well as other third-party content, including advertisements, promotional offers, and social « widgets » (collectively, « Third-Party Content »). Colombia Insider does not own, control or endorse any Third-Party Content and makes no representation or warranties of any kind regarding the Third-Party Content, including, without limitation, regarding its accuracy or completeness. You acknowledge and agree that Colombia Insider is not responsible or liable in any manner for any Third-Party Content and undertakes no responsibility to update or review any Third-Party Content. You access and use such Third-Party Content at your own risk. The inclusion of Third-Party Content on our Services does not imply affiliation, endorsement or adoption by Colombia Insider of any information contained therein. In addition, your business dealings or correspondence with, or participation in the promotional offers of, any third party responsible for Third-Party Content, and any terms, conditions, warranties or representations associated with such dealings or promotional offers, are solely between you and such third party. Colombia Insider is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or promotions or as the result of the presence of such Third-Party Content on our Services. When you leave our Services, you should understand that Colombia Insider’s terms and policies no longer govern and that the terms and policies of those third-party sites will now apply. You should review the applicable terms and policies, including privacy and data gathering practices, of any site or services to which you navigate from our Services.

Acceptable use of our services

Acceptable use of our services

Your use of our Services will not violate any law, contract, intellectual property or other third-party right or constitute a tort, and you are solely responsible for your conduct while on our Services. You will not:

  • Use our Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services, or that could damage, disable, overburden or impair the functioning of our Services in any manner;
  • Engage in any discriminatory, defamatory, hateful, harassing, abusive, obscene, threatening, physically dangerous, or otherwise objectionable conduct;
  • Attempt to indicate in any manner that you have a relationship with Colombia Insider or that Colombia Insider has endorsed you or any products or services for any purpose unless Colombia Insider has provided written permission to do so;
  • Send any unsolicited or unauthorized advertising, solicitations, promotional materials, spam, junk mail, chain letters or pyramid schemes, or harvest or collect the email addresses or other contact information of other users for the purpose of sending spam or other commercial messages;
  • Attempt to reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any area, content or code of our Services (except as otherwise expressly permitted by law);
  • Use or attempt to use another’s account without authorization from such user and Colombia Insider;
  • Develop any third-party application that interacts with User Content or our Services without Colombia Insider’s prior written consent;
  • Use any robot, iframe, spider, crawler, scraper or other automated means or interface not provided by Colombia Insider to access our Services, including, without limitation, for the purpose of copying, extracting, aggregating, displaying, publishing or distributing any content or data made available via our Services; or
  • Use our Services for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.

Contests, sweepstakes and other promotions

Colombia Insider may administer, operate or run contests, sweepstakes and other promotions (collectively, « Promotions ») on our Services and may also advertise and allow participation in Promotions via other methods (including, without limitation, in-person or direct mail). Each Promotion has its own official rules, which will be made available to you. Your participation in a Promotion is subject to and governed by the official rules for the Promotion. You must read and agree to the official rules for any Promotion before you participate in the Promotion. In the event of any conflict or inconsistency between these Terms and the official rules for a Promotion, the official rules will control.


You will defend, indemnify and hold harmless Colombia Insider, its independent contractors, service providers and consultants, and their respective directors, officers, employees and agents (collectively, « Colombia Insider Parties »), from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to (a) your access to or use of our Services; (b) any User Content or Feedback you provide; (c) your violation of these Terms; (d) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your conduct in connection with our Services.


We do not control, endorse or take responsibility for any third-party content available on or linked to by our Services, including User Content.

Your use of our Services is at your sole risk. Our Services are provided « as is » and « as available » without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, Colombia Insider does not represent or warrant that our Services are accurate, complete, reliable, current or error-free. While Colombia Insider attempts to make your access to and use of our Services safe, we cannot and do not represent or warrant that our Services or servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Services.

Limitation of liability

Colombia Insider and the other Colombia Insider Parties will not be liable to you under any theory of liability whether based in contract, tort, negligence, strict liability, warranty, or otherwise for any indirect, consequential, exemplary, incidental, special or punitive damages or lost profits, even if Colombia Insider or the other Colombia Insider Parties have been advised of the possibility of such damages.

The total liability of Colombia Insider and the other Colombia Insider Parties, for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to the greater of (a) the amount paid, if any, by you to access or use our Services or (b) $100.

The limitations set forth in this Section will not limit or exclude liability for the gross negligence, fraud or intentional misconduct of Colombia Insider or the other Colombia Insider Parties or for any other matters in which liability cannot be excluded or limited under applicable law. Additionally, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Assumption of risk

You assume all risks when using our Services, including all of the risks associated with interactions with other third-parties. You agree to take all necessary precautions when interacting with other third-parties.

Modifications to our services

Colombia Insider reserves the right to modify or discontinue, temporarily or permanently, our Services, or any features or portions thereof, without prior notice. You agree that Colombia Insider will not be liable for any modification, suspension or discontinuance of our Services, or any part thereof.


Colombia Insider reserves the right, without notice and in its sole discretion, to terminate your license to access and use our Services and to block or prevent future your future access to and use of our Services.

Changes to these terms

Colombia Insider reserves the right to make changes to these Terms from time to time. If we do make changes, we will post the amended Terms to our Services and update the « Last Updated » date above. We will also attempt to notify you by sending an email notification to the address associated with your account or providing notice through our Services. Unless we say otherwise in our notice, the amended Terms will be effective immediately and your continued access to and use of our Services after we provide notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop using our Services.


If any provision of these Terms will be deemed unlawful, void or unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.


These Terms constitute the entire agreement between you and Colombia Insider relating to your access to and use of our Services and your order, receipt, and use of products or services made available through our Services. These Terms and any rights and licenses granted hereunder may not be transferred or assigned by you without the prior written consent of Colombia Insider. No waiver of any provision of these Terms will constitute a waiver of such provision in any prior, concurrent or subsequent circumstance, and Colombia Insider’s failure to assert any right or provision under these Terms will not constitute a waiver of such right or provision. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity.

Cancellation Policy

If you need to cancel your trip for any reason (e.g. change of plans, natural disaster, flight cancellation, etc.) we will issue you full credit for the cost of your purchase, which you can use on a future Colombia Insider trip in the destination of your choice. Please send an email to [email protected] with the word « credit » in the subject line.

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